Customer Service Essay examples - 1384 Words

Companies are misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on those customers. Customer satisfaction and customer loyalty is now essential for a business or company to survive. So what is the difference between customer satisfaction and customer loyalty and how to companies and or business achieve this? Also when you have difficult customers how do you achieve customer satisfaction? It’s essential that companies or businesses today listen to their customers. No company or business today can afford to disregard the importance of customer satisfaction and loyalty. Aren’t they the same thing? No, they are absolutely not and they are enormously†¦show more content†¦Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. â€Å"Acquiring a new customer can cost four or five times more than keeping a current customer† (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more. Some of the ways that businesses can build loyalty would be by offering loyalty programs, Interacting with customers, surveys, creating institutional ties, and personalized marketing. Another way to build loyalty is to treat your employees so well that they treat your customers well. If you have happy employees they will treat your customers happy. â€Å"The link between satisfaction and loyalty however is not proportional† (Kotler, Keller, 2009, p71), so businesses mustShow MoreRelatedCustomer Service2488 Words   |  10 PagesCustomer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businessesRead MoreCustomer Service2541 Words   |  11 Pagesï » ¿Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respectiveRead MoreCustomer Service Services And The Service Sector2162 Words   |  9 PagesSince+ the global economy embraced customer service, issues regarding levels of customer service have become more prominent in service organisations. Even now there are organisational managers with no training or knowledge of how organisations in the service sector require a high level of customer service. This is ignorance of the fact good customer service can create a competitive advantage; increase profit; efficiency; and increase staff a nd customer retention and satisfaction. Based on comprehensiveRead MoreCustomer Service And An Organization1445 Words   |  6 Pagescontinuously fail in customer service satisfaction for many reasons. As service failures are inevitable, it is important for companies, especially small businesses, to capitalize on learning the importance of reducing service failure. Just as the seed is the core of the fruit, customer service is the core of an organization; its meaning is the primary function for organizations to retain business and discover new ventures. Customer service is the primary source of business-to-customer communication andRead MoreCustomer Service Essay641 Words   |  3 Pagesto communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends, fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisationsRead MoreThe Etiquette Of Customer Service1601 Words   |  7 PagesThe Etiquette of Customer Service – Instructional Guide Overview Objective Key points How to say â€Å"I’m sorry† without apologizing in customer service? There are justifiable situations that require customer service representatives to say â€Å"I’m sorry† without apologizing. Situations include: a plan benefit that is not covered, denial of a pre-authorization, or an appeal denial. Session#1 I’m Sorry When this occurs, there are phrasesRead MoreCustomer Service Representatives1622 Words   |  7 PagesZappos. This is followed by a hierarchal ranking of the four major presenting problems for the company, which are: maintaining the â€Å"wow† image without overspending, inventory management/distribution problems, transportation efficiency problems and customer behavior problems. Each of these problems is addressed in more detail in the discussion section and the recommendations section at the end of the analysis. Prior to the conclusion and recommendations section, a list of possible strategic alternativesRead MoreCustomer Service At The Restaurant2103 Words   |  9 Pages†¢ Execute exceptional outstanding customer service by recruiting, leading and developing people and planning, organising, directing, controlling and evaluating all the operations of the restaurant to build sales and control costs to deliver optimum business results for the restaurant †¢ Understand, enforce and train Crew and Managers on all appropriate policies, award minimums, security and safety procedures. †¢ Modifying the operational procedures as per the requirement of the profitability of theRead MoreCustomer Service1186 Words   |  5 Pagessome companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how that effects futureRead MoreEssay on Customer Service1144 Words   |  5 PagesSection 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation

The Mid-life Crisis Essay examples - 2258 Words

Mid-life Crisis 1 Mid-life transition can be seen as a difficult process because it is the point of our lives where we start to accept the end of our youth and begin the process of aging. For those who do not have a smooth emotional transition can suffer from a mid-life crisis. What is mid-life crisis? Someone who would be going through a â€Å"Mid-life crisis† is that of the age between 40 and 60(Development in midlife, 2004). It is the point during our lives where we go through periods of self-doubt, this is a natural and normal process (Development in midlife, 2004). A mid-life crisis can be triggered by different experiences, for instance, children leaving the home, death of a parent or someone close, mid-life transition to†¦show more content†¦What are some external factors that cause mid-life crisis? Although mid-life crisis can be triggered by difference experience, it can also be triggered by external factors. Those who have a difficult time transitioning into mid-life and suffer from a mid-life crisis is due to external factors (Development in midlife, 2004). The transition can be more difficult because the person may be experiencing stress in their or they may have childhood issues that was never dealt with before that have come to the surface during the transition (Development in midlife, 2004). Some examples of external factors that can make transition into mid-life difficult are debt because most people are living above their means and accumulated credit card debt (Development in midlife, 2004). This can be problematic for someone in their middle age because they are in debt and facing retirement which causes more stress to an already stressful time. In this particular situation, someone who isn’t suffering form a mid-life crisis would seek help for their debt issue and consolidate their loansShow MoreRelatedThe Cure For A Mid Life Crisis Essay1336 Words   |  6 PagesKimberley Accomando Sarah Griffin English 101 6 October 2016 Wind Therapy: The Cure for a Mid-Life Crisis The late humorist, Erma Bombeck (1927-1996) once said, â€Å"Children make your life important.† I wonder if, when Ms. Bombeck made this claim, she had young children still at home. When my children were young, they needed much more of my time, which created in me a feeling of importance; however, as my children became adults, they needed less of my time. When they were young, my home was alwaysRead MoreDevelopment Of Aging Or Mid Life Crisis863 Words   |  4 Pages There will come a time when one has to come to terms of aging or mid-life crisis. According to Weaver (2009) the major psychological changes occur in childhood. The author also noted that Freud also mentioned that all stages of the psychosexual development are also completed in early childhood (pp.69). Freud and Freud also had differences when it referred to coming of age (Weaver, 2009). Jung saw mid-life not as a crisis, but put the emphasis on growth and maturation (pp.70). Most of the clientsRead MoreMi dlife Crisis1180 Words   |  5 Pageswe see the world mature. It is a commonly held view that the mid-life crisis is caused by the realization that ones life is half over. It is typically an emotional state of doubt and anxiety. Typically lasting between 3 and 10 years, it occurs between the ages of 35 and 50. This paper will offer an alternate view of the â€Å"crisis†, suggesting it is a time for growth and new possibilities instead of crisis and loss. Midlife Crisis: You’re Only Jung Once It is generally accepted that the majorRead MoreHuman Development : Middle Adulthood1068 Words   |  5 PagesHuman Development Reflection: Middle Adulthood Middle adulthood, or mid-life, is usually defined as ages 40 through 65. Experience Human Development authors Papalia and Martorell (2015) explain that during this phase, for the first time in life, development begins to deteriorate. Mid-life adults start to lose height due to shrinkage of the discs in the spinal column and their bones become more fragile. Skin becomes less elastic, hair may gray and thin due to declining melanin and hormone levelsRead MoreIs Beauty Actually The American Dream?1529 Words   |  7 Pagesbut what people go through. The film captures issues like depression, self hate, discrimination and how tangible midlife crisis can be. Some people can t fathom how a person can experience a midlife crisis, to actually regret the way they ve lived out of the blue, have emotional and self confidence issues. Honestly, a midlife crisis can become a matter of life and death. The main character in American Beauty is Lester Burnham a 42-year-old husband, father and advertising executiveRead MoreThe Story Of Julian Herbs. Most People Go Through A Trying1571 Words   |  7 Pagesthey are living and get the feeling that it could be better. Such thoughts may lead one into a psychological crisis characterized by a lot of stress and anxiety due to the dissatisfaction with one’s life (Schriver, 2004). Mr. Julian Herbs, a 50-year-old, has been going through this phase where he felt dissatisfied with his life despite the achievements he has been able to accomplish in his life. He is a married man with a son and a daughter who has been able to achieve financial security. However, heRead More Middle Adulthood Essay853 Words   |  4 Pagesstage of life, middle adulthood. You look in the mirror and all the signs of middle age are starting to set in. You notice wrinkles, gray hair, flabby skin and you’re having trouble reading the menu. You begin to reassess you life. Are you happy with what you have accomplished in life so far? Do you have good family relationships? Is your career on track? Are you happy with yourself? nbsp;nbsp;nbsp;nbsp;nbsp;There are many conflicts with both men and women during this period of life. One conflictRead MoreSynthesis: Neo-Freudianism . One Of The Most Influential1737 Words   |  7 PagesPersonality Development Regardless of the individual, humans strive for social acceptance, each stage building on another to strive for excellence and one with the external world. Weaver states that a mid-life crisis does not have to be a crisis in the terms most are aware of, in fact, the mid-life experience is often the ego searching for acceptance of the current state (2009). Acceptance and understanding is required for professionals to function as their best self, Axelrod discovered this throughRead MorePersonality Changes From Infancy And Childhood Adulthood1039 Words   |  5 Pagesdifferences will further show that personalities can be changed through out life. A well known example of a personality change is known in modern society as a ‘midlife crisis’ and is found to occur amongst males aged thirty-five to sixty, more commonly referred to as middle aged. A midlife crisis is often characterised by a sudden and drastic change in behaviour due to an event or abrupt realisation. The concept of ‘crisis’ directly relates to the differing nature of one’s personality, which includesRead MoreMidlife Crisis Essay859 Words   |  4 PagesMid-life crisis explain as an extremity in a middle age, in people’s lives. Where middle ages may face a disappearance of identity and reduce their self-confidence. Midlife crisis has been known around the world for many years, but has not always been believed by everyone because not everyone face it. Mid-life crisis is more of a normal change period that generally happen the time of a major life event that emphasizes getting older. A midlife crisis is something more person dependent rather than

Safety and Environmental Management Recognizing

Question: Discuss about the Safety and Environmental Management for Recognizing. Answer: Introduction: An individual can assess the risk by recognizing the hazards of the system, evaluate or analyze the risk that is connected with the hazard and determining the ways to remove or manage the hazard. Practically the term risk assessment is related to the supervision of the workplace to find the flaws in the system or process that can be harmful to the surroundings and the environment. After the identification of the risk evaluation of the risk can be made by judging its severity and decision can be taken to prevent the risk and control it from happening (New England Chapter of the System Safety Society, 2002). The evaluation of the risk should be done by a group of persons who have a sound knowledge in risk assessment, and the staffs of the working place should guide the team as they are more familiar with the surroundings (Clements Pfitzer, 2006). The risk assessment should follow some rules and guidelines to identify the hazards of the system like. 1. Hazard identification 2. Evaluating the possibility of damage or sickness, and its importance 3. Ordinary operational conditions and additionally unusual occasions, e.g., power blackouts, shutdowns, crisis and so on. 4. Survey every accessible health and security data regarding the risk, for example, MSDSs, makers writing, data from respectable associations, aftereffects of the test, etc. 5. Reorganization of important activities to remove and manage the risk 6. Control the risk by monitoring and estimating the risk. 7. Keeping of relevant documentation and records, this includes the procedure of the survey of risk, layout of the assessment, enumeration of the conclusion. Module 10 Provide a supported (literature and experience) critique of OSHA's recordkeeping standard and its associated forms.Numerous businesses with more than ten representatives or employees are required to keep a record of official business related wounds and sicknesses. According to these registers, the OSHA assesses the safety of the workplace environment; this also helps in finding the hazards caused by the industry. Thus after the findings, it can implement some protections for the workers to reduce the hazards and to prevent the workers from further injuries and illness at the workplace. According to OSHA, the employers must maintain the records for five years (Wurzelbacher Jin, 2011). The injury and illness report of the previous year must be declared by the individuals. The employees can request for the copy of the records to the OSHA; there are many functions and use of the injuries and illness occurred in the workplace. The employer can get the details of the employees and the ill ness occurring at the working place of the company and act accordingly. The records of injury and illness also help the employers to manage and improve the companys safety and health related activities (Rebbitt, 2014). Moreover, the employers can be tracked whose employees get ill in the business environment. Representatives who have data about the related wounds and diseases happening in their work environment are additionally better educated about the perils they confront. They are in this way more inclined to take after safe work rehearses and to report work environment risks to their bosses (Wurzelbacher Jin, 2011). At the point when representatives know about workplace dangers and take an interest in the different proof and control of those risks, the general level of health and safety in the workplace makes strides. References Clements, P. and Pfitzer, T. (2006). Risk Assessment Control: Is your system safety program wasting resources? Professional Safety, 51(1), pp. 41-44. New England Chapter of the System Safety Society (2002). System Safety: A Science and Technology Primer. Rebbitt, D. (2014). Pyramid Power: A New View of the Great Safety Pyramid.Professional Safety,59(09), 30-34. Wurzelbacher, S., Jin, Y. (2011). A framework for evaluating OSH program effectiveness using leading and trailing metrics.Journal of safety research,42(3), 199-207.

Holocaust/Tuskegee Essay Example

Holocaust/Tuskegee Essay The Tuskegee Experiments and the Holocaust: A Comparison The Tuskegee Experiments and the Jewish Holocaust are similar in many different ways. In both cases, the men were victims of their government, the participants were chosen by race, and there were a conspiracies to keep the governments As in the Jewish Holocaust, the victims of the Tuskegee Experiments were also victims of their government. The US government allowed for the experimentation , with the syphilis virus,of their citizens. This relates to the experimentation done on the Jewish prisoners of the German governments concentration camps. The victims of the Tuskegee experiments, like the victims of the Holocaust, were chosen because of their race. Like the German government chose Jewish people, the United States Public Health Service chose to experiment only on African American men.There were about six hundred participants in the Tuskegee Experiments, all men of African Like the German Reich worked with the towns near their concentration camps to keep their atrocities a secret, the US Public Health Service worked with the Tuskegee Institute, local draft boards and health departments among others to keep their experiments true intentions and actions a secret. If the public learned of these inhumane actions, the US Public Health Service knew that their experiment would be terminated before they realized their goal. As one can see, the Tuskegee Experiments are just as bad if not worse than the Jewish Holocaust. Instead of learning from the inhumanity and tribulation that the Jewish victims suffered during the Jewish Holocaust, the United States government conspired to mislead and harm their African American citizens. To me, this is even more wicked.